Refund and Returns Policy

Sometimes, things don’t quite go as planned, and that’s perfectly fine! If you change your mind about your purchase, feel free to return your product to us.

Items must be returned to us within 30 days of your purchase date.

Products must be returned unused, unopened and in their original packaging.

Contact our Customer Support team with photos of your unopened products and valid proof of purchase from smileup.us and wait for approval before sending them back to us.

We do not provide prepaid shipping labels, and original shipping costs are excluded from the refund.

Ensure your return has a tracking number and send it through to our team so we can confidently track your order back to our warehouse.

Refunds are provided back to the original method of payment once it has been received and passed inspection from our warehouse.